We stand by our products! All HeatTrak® products come with a 2 year manufacturer's warranty from date of shipment. In the unlikely event your mat malfunctions please contact us immediately so we can determine disposition. HeatTrak has the right to repair or replace any potentially defective product. This warranty does not cover damage caused by improper use and care, incorrect installation, or other product abuse. Please remember: before replacing an item we thoroughly test and examine it. If we find the product was not used properly and in accordance with instructions it will not be covered under warranty. To view our warranty click here.